Branch Manager

Branch Manager – Credit Union

Salary:  $50,000 annually (commensurate with experience)

Job Description

SUNY Fredonia Federal Credit Union is opening a new branch in Irving, New York, and we are looking for an experienced Branch Manager to lead its success from day one. This is an exciting opportunity to build strong community relationships while leading branch operations in a member-focused credit union environment.

The ideal candidate is a self-starter with strong leadership skills, a service-first mindset, and the ability to manage both people and operations effectively. A passion for helping members and understanding the role of credit unions in the community is essential.

The Branch Manager position will divide time between the Credit Union’s new Irving, New York branch and the main office located in Fredonia, NY.  Regular travel between offices is required.

The Credit Union’s hours of operation are Monday 9:00 a.m.–4:00 p.m., Tuesday and Wednesday 9:00 a.m.–2:00 p.m., Thursday 8:00 a.m.–4:00 p.m., and Friday 9:00 a.m.–4:00 p.m. Work schedules will be established to support operational needs at both offices during these hours.  No evenings or weekends.

Job Type:  Full-time

Work Location: In person

Key Responsibilities

The Branch Manager is responsible for overseeing daily branch operations, driving member service excellence, and achieving financial and operational goals. This role ensures regulatory compliance and represents the credit union within the local community.

• Lead the opening and daily operations of our newest branch
• Deliver exceptional member service, drive member growth and build lasting relationships
• Oversee lending, deposits, member service, cash management, audits and branch security
• Follows and supports all compliance rules, regulations and policies at the state and federal levels, as well as all Credit Union policies and procedures
• Drive loan and deposit growth
• Resolve member concerns and support financial solutions
• Member retention through deepening member relationships and product, service and financial education
• Partner with lending, collections, and back-office teams to support member financial needs
• Follows established quality control practices to ensure error-free work.  Reviews work for accuracy, completeness, and compliance to regulations.
• Represent the credit union in the local community and support business development efforts
• Promote a culture of accountability, teamwork, and service excellence

Qualifications

• Bachelor’s degree in Business, Finance, or related field (or equivalent experience)
• 3 + years of banking or credit union experience with leadership responsibilities
• Strong knowledge of consumer lending, deposit products, and banking operations

• Knowledge of federal regulatory and New York State compliance requirements (NCUA, BSA/AML, lending regulations)
• Proven leadership, communication, problem-solving, and decision-making skills
• Strong commitment to member services and relationship-building
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Credit Union experience
• Consumer loan underwriting experience
• Notary Public
• Proficiency in Microsoft 360 / Windows 11
• Ten key calculator and computer keyboard skills
• Familiarity with CompuSource Systems and digital banking platforms

About Us

For more than 51 years, SUNY Fredonia Federal Credit Union has proudly served Chautauqua County as an independent, not-for-profit financial institution dedicated to improving the financial well-being of our members.

Note:  This position is not affiliated with Fredonia State University or New York State. Learn more about us by visiting: www.SUNYFredoniaFCU.com

Benefits

• Health insurance
• 401(k) with employer match
• Paid Vacation, Personal Time Off and Sick Time
• Federal Holiday Closures
• Professional development and training
• Tuition reimbursement

How to Apply

Interested candidates should submit a cover letter, resume, and three professional references to: creditunion@fredoniafcu.com or PO Box 306, Fredonia, New York 14063.

A formal application will be sent upon receipt. Employment is contingent upon a credit review, background check, and bond ability.

Equal Employment Opportunity Statement

SUNY Fredonia FCU is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.